• 14-day Healthy Plant Promise

    While unlikely, bad things can happen to your plant after it leaves the nursery and before it arrives to you. If your plant isn’t in good shape when you unpack it, please feel free to reach out at any point within the first 14 days after delivery with photos of the damage and if we can’t help you with 1-on-1 support, we’ll send you out a new plant - guaranteed & at no additional cost to you.

    Check out the steps below to learn more about eligibility and how to start your claim.

  • Step 1:

    Check your plants for signs of damage as soon as it arrives.

    • Look for dead leaves, chewed or ripped leaves, extremely dry or overly moist soil, insects, or any other signs of potential plant damage.
    • If you notice these or any other signs of an unhealthy or damaged plant, make sure to take - at least two - photos of the plant and any damage as soon as possible.
    • Once you've determined your plant may be damaged or unhealthy and have taken photos, move to Step 2. Please also make sure your order was delivered within the last 14 days to be eligible for replacement or refund.

    Note: Sometimes plants don't always look like the pictures and can still be healthy, even with some signs of damage. However, we want to make it less of a challenge by providing healthy plants to you that don't require extra TLC out of the box.

    Read our Return Policy 

  • Step 2:

    After you've determined there is damage, start a claim or contact us with any questions.

    • We provide a simple form to submit a claim, click the link below to start your claim or if you have more questions, email us at hey@letsgrowthings.com.
    • In order to file a claim, you'll need to provide your email address (associated with your order), your Order Number (found under your Account or order confirmation email), two photos of the damaged plant and any other relevant details about the plant or it's packaging. You'll also be asked if you want a refund or a replacement, and where we should send the replacement plant. After you file a claim, move to Step 3.
    • We also provide 1-on-1 support for your plants and plant-care needs. If you have questions about caring your plant back to health or tips for maintaining the health of your plant, please reach out to us at any time, even after the 14-day Healthy Plant Promise window. Start a chat or email us to begin.
    File a Claim 

  • Step 3:

    After you file your claim, keep a lookout for any emails or texts from us about the status of your claim.

    • If your request is accepted, we’ll send you an email to the email address associated with the order with further instructions or details. 
    • Most claims are processed within 7 days, and will be automatically completed without further questions as long as you're eligible.
    • If you requested a refund and it's approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your request, please contact us via email at hey@letsgrowthings.com or start a chat below.